Pebble Technology International® (PTI) stands behind our products. If it is determined that the problem is due to a defect in the finish material, PTI will arrange for the defective material to be repaired or replaced in accordance with the terms of the limited warranty. For defects in workmanship related to the installation of the material, please submit your claims directly to the certified builder or authorized applicator who installed your finish. For concerns related to a Fire+Water Elements product, please contact the licensed contractor who installed your product.
The limited warranty is non transferable and only applies to the homeowner who originally purchased the pool finish or Fire + Water product. The pool finish warranty only applies when installed by a PTI authorized applicator. The Fire + Water warranty only applies when installed by a licensed contractor. See below for more details.
Defects in workmanship relating to the installation of the material are covered by the authorized applicator who installed your finish. All claims related to workmanship should be submitted directly to the applicator.
If you purchased your pool finish through a pool builder and do not know who installed your finish, please submit the claim to your pool builder. They will then contact the authorized applicator to start the process.
Defects in workmanship are covered for a minimum of 5 years by the authorized applicator. These warranties are provided by the applicator or builder at the time of installation.
All claims for defective material must be submitted to PTI in writing and must specify the defects present in the material. All water chemistry maintenance documentation should be provided with the submission of the warranty request. Defects in PTI materials are covered for a minimum of 5 years from the date of installation.
PTI must be given an opportunity to evaluate the warranty claim. If it is confirmed the defect is in the material, PTI will, at our discretion, coordinate the repair or replacement of the defective material via one of our authorized applicators.
All claims must be submitted to the following address:
Pebble Technology International
15540 North 77th St.
Scottsdale, AZ 85260
To help us to best address your concerns, please fill out the questionnaire by clicking the button below.
Fire + Water Elements – Fire and Water Bowls and Fire Pits Warranty
1-Year Limited Residential Warranty
PTI will attempt to repair any unit, when used as intended, which has proven to be defective in workmanship or material, preventing the proper operation of the unit when reported within one year of the date of purchase. This warranty does not cover any costs related to removal or replacement of the unit. For warranty consideration, contact the original dealer and provide proof of purchase, date of purchase, and the date of installation. The dealer will contact PTI to obtain instructions regarding the claim. If the unit is deemed defective and cannot be repaired, PTI will replace it. This warranty only applies to residential use of the unit. The customer is responsible for shipping costs, which may be reimbursed by PTI should the unit be deemed defective.
IF NECESSARY, THE UNIT MUST BE REMOVED AND REPLACED ONLY BY A LICENSED PROFESSIONAL IN THE PLUMBING AND/OR ELECTRICAL TRADE. DO NOT ATTEMPT TO REMOVE AND REPLACE THE UNIT YOURSELF.
PTI will not be responsible for any asserted defect, which has resulted from accidents, over-heating, freeze/thaw, misuse, abuse, repair or alteration. Under no circumstances, will PTI be liable for incidental or consequential damage resulting from defective units, improper installation, or improper removal. This warranty is your sole warranty and sets forth your exclusive remedy, with respect to defective units. All other warranties, expressed or implied, whether of merchantability, fitness for purpose or otherwise, are expressly disclaimed by PTI. PTI is not responsible for any injury or mishap related to misuse, abuse or lack of judgment in choosing fire display locations.
Non-structural hairline cracks are considered an inherent part of any cementitious product, not a manufacturing defect. Hairline cracks can occur at any time during the life of the bowl due to temperature changes and expansion and contraction of concrete. Hairline cracks are defined as cracks that do not threaten the integrity or stability of the bowl nor prevent the continued and normal use of the bowl. These hairline cracks are not covered by the warranty.
Calcium buildup and efflorescence are naturally occurring byproducts that are deposited on the surface of cementitious products. These are typically harmless to the cementitious structure and only present a cosmetic issue. The effects of these surface deposits are not covered by the warranty.
In addition, this warranty does not apply to any damages caused by: (1) any failure resulting from unreasonable use or abuse, (2) unsatisfactory material choices by you or the installer, and (3) accidental damage or element damage such as water or rain. PTI is not responsible for the application of local codes and/or if the unit is not approved for installation. Please check with your local building department or governing agencies for prior approval before purchasing. PTI is not responsible for the actions and omissions, including negligence, of the installer. PTI will not warranty fire bowls in which a burner unit purchased from another supplier is used.
Fire + Water Elements – Scuppers Warranty
2-Year Limited Residential Warranty
PTI will repair or replace, at its expense, any defective scupper, when used as intended and the defect has been reported within two years of the date of purchase. For warranty consideration, contact the original dealer and provide the proof and date of purchase as well as the date of installation. The dealer will contact PTI to obtain instructions regarding the warranty claim. If the scupper is deemed defective and cannot be repaired, PTI will replace the scupper. PTI warrants only the scupper and is not responsible for labor and other costs associated with removal and reinstallation. This warranty only applies to residential use of the scupper.
This warranty is your sole warranty and sets forth your exclusive remedy, with respect to a defective scupper. All other warranties, expressed or implied, whether of merchantability, fitness for purpose or otherwise, are expressly disclaimed by PTI.
PTI is not responsible for the actions and omissions, including negligence, of the installer. Installation workmanship and any materials used in installation are not covered under this warranty.