1-Year Limited Residential Warranty

Pebble Technology International® (PTI) will attempt to repair any unit, when used as intended, which has proven to be defective in workmanship or material, preventing the proper operation of the unit when reported within one year of the date of purchase. This warranty does not cover any costs related to removal or replacement of the unit. For warranty consideration, contact the original dealer and provide proof of purchase, date of purchase, and the date of installation. The dealer will contact PTI to obtain instructions regarding the claim. If the unit is deemed defective and cannot be repaired, PTI will replace it. This warranty only applies to residential use of the unit. The customer is responsible for shipping costs, which may be reimbursed by PTI should the unit be deemed defective.

IF NECESSARY, THE UNIT MUST BE REMOVED AND REPLACED ONLY BY A LICENSED PROFESSIONAL IN THE PLUMBING AND/OR ELECTRICAL TRADE. DO NOT ATTEMPT TO REMOVE AND REPLACE THE UNIT YOURSELF.

PTI will not be responsible for any asserted defect, which has resulted from accidents, over-heating, freeze/thaw, misuse, abuse, repair or alteration. Under no circumstances, will PTI be liable for incidental or consequential damage resulting from defective units, improper installation, or improper removal. This warranty is your sole warranty and sets forth your exclusive remedy with respect to defective units. All other warranties, expressed or implied, whether of merchantability, fitness for purpose or otherwise, are expressly disclaimed by PTI. PTI is not responsible for any injury or mishap related to misuse, abuse or lack of judgment in choosing fire display locations.

In addition, this warranty does not apply to any damages caused by: (1) any failure resulting from unreasonable use or abuse, (2) unsatisfactory material choices by you or the installer, and (3) accidental damage or element damage such as water or rain. PTI is not responsible for the application of local codes and/or if the unit is not approved for installation. Please check with your local building department or governing agencies for prior approval before purchasing. PTI is not responsible for the actions and omissions, including negligence, of the installer. PTI will not warranty fire bowls and fire pits in which a burner unit purchased from another supplier is used.